Senior Manager, Digital Experience & Performance for Raffles Hotels & Resorts Hosco

Company Description

Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.

Representing the pinnacle of ultra-luxury hospitality within Accor Group, Raffles is currently going through exciting phases of rebirth and expansion.

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Raffles is progressively shaping the future of luxury hospitality, focusing on employee journey and growth.

Job Description

Reporting to the Global Director Digital Experience & Performance, the Senior Manager will drive the E-Commerce business by managing product, content, and performance across multiple projects on Raffles.com and other direct channels. This role is critical for creating, maintaining, and enhancing brand assets related to Raffles, aiming to maximize click-through rates and conversions.

• Develop projects to boost revenue generation on key direct channels for the brand (RA.com, ALL.com, APP and hotel micro-websites)
• Responsible for defining, documenting, prioritizing, and communicating requirements throughout all stages of the product lifecycle
• Ensure that products meet and exceed the Highest Standards
• Establish KPIs and metrics to measure the success of digital initiatives

Qualifications

• 6+ years of Diverse experience in a Digital & E-commerce department
• High performance and success in previous roles
• Project background with Product culture
• Strong understanding of digital technologies, platforms, tools, including web analytics, CMS systems

Additional Information

Visa Requirements : Must Legally be authorized to work in Paris

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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