Product Support Engineer (M/F) - Ben Guerir/Marrakech, Morocco Michael Page

As a Product Support Engineer, your responsibilities will be :

• Provide technical support to field service teams and customers, ensuring compliance with safety standards and best maintenance practices.
• Represent the company professionally on-site, maintaining strong relationships with clients and service teams.
• Guide and train on-site service personnel through practical, hands-on support and knowledge transfer.
• Perform and supervise mechanical and electrical maintenance, repairs, troubleshooting, and equipment performance testing.
• Recommend preventive and predictive maintenance strategies to enhance equipment reliability and longevity.
• Share updates on technical improvements, advise on spare parts, tooling, and optimal equipment usage.
• Coordinate major operations such as machine assembly, commissioning, and major component replacements.
• Prepare and submit detailed reports on activities, inspections, failures, and improvement suggestions.

Depending on the profile.

To excel in this role, you:

• Have strong technical expertise in the maintenance and repair of heavy equipment.
• Apply a structured, methodical approach to troubleshoot and resolve issues.
• Communicate clearly and effectively, both verbally and in writing, with teams and customers.
• Demonstrate leadership and are capable of guiding and supporting on-site teams.
• Are proficient in MS Office tools (Word, Excel, Outlook).
• Are cost-conscious and ensure activities remain within budget.
• Are fluent in English, Arabic and French; proficiency in Spanish is a plus.
• Adapt easily to multicultural environments and perform well under pressure.

Our client is one of the world's leading construction equipment manufacturers, with over 150 companies worldwide offering high-quality, user-oriented products and services.

We are currently recruiting a Product Support Engineer (M/F) on behalf of our client for a position based in Ben Guerir/Marrakesh, Morocco.