Guest Relations Supervisor (H/F) - Saison Eté 25 Hosco

Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Megève

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world's finest Alpine golf courses, relax in the region's largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let's meet at Edmond's, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

About the role

The Guest Relations Supervisor assists in ensuring a smooth arrival and memorable stay for Elite, HRG, VIP and other special selection of guests while complying with all Four Seasons' policies and procedures and reports directly to the Guest Relations Manager.

What you will do

• Assist in managing all VIP, Special Attention, Specialty Suite and High Return Guests, including coordinating and monitoring directly between guest and all necessary departments. 

• Assist in overseeing all Elite guests stays; which includes pre-arrival, room allocation, preferences, meet and greet upon arrival, and touching base with them throughout their stay. 

• Assist in overseeing the curbside arrival of VIP guests.

• Perform all reasonable services guests may require, memorize their preferences & anticipate guest requests and requirements in order to satisfy them efficiently and promptly. 

• Provide lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events. 

• Communicate and collaborate closely with the Guest Relations Manager.

• Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance.

"The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management".

What we are looking for

Front Desk / Guest Relations experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building skills and an exceptional eye for detail.

This position is based at the Four Seasons Hotel Megève and the contract is seasonal.

You must possess the legal right to work in France at the time of application and have fluency in French and English. Knowledge of Opera PMS is required.

What we offer

• 39-hour seasonal contract

• Salary communicated during interview

• Uniform supplied et laundered for operating staff

• One meal per shift at our Employees' Cateferia

• As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)

What your experience will be like

• Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym!

• A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!

• The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.

• Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions.

• Bring the season to a close with our Staff Party, sure to be the envy of many!